Can I change my user role?
Only administrators are allowed to change a user’s assigned user role. If you feel that you should have been assigned a different user role, please contact your supervisor or goIDit support. Any change to a user’s role requires that the user log out and log…
What different user types do you support and what are they for?
The goIDit service is provisioned to support a number of different user roles. These user roles were created specifically to match each user’s responsibilities at the dealership. Only administrators can update a user’s role. If you believe you should have been assigned a different user…
How can I recover my login information if I forget it?
On the login screen you will find an option to allow you to recover your password. To start click, click on Forgot Password below the Login button. It will ask you to enter your account email address (please use the email with which you would…
Once I have the app installed, now what?
After installing the app, you can open it and login into our services, if you were assigned login information. If you are a public user, feel free to directly use our public services, accessible via the app’s homescreen. If you work at a dealership and…