Only administrators are allowed to change a user’s assigned user role. If you feel that you should have been assigned a different user role, please contact your supervisor or goIDit support.

Any change to a user’s role requires that the user log out and log back into the app in order for the new role to take effect within the app. Similarly, if you are using our web portal, you will also need to log out and log back in, in order for the change to become active.